General terms and conditions for the purchase of services.
Safestep is part of GRP Anti-Slip Sweden AB. The company is headquartered in Uppsala, with the postal address: Vattholmavägen 16, 754 19. Company registration number: 556866-7603.If you would like to get in touch with us, please send an email to info@safestep.se with your inquiry and contact details, and we will get back to you shortly.
GENERAL TERMS AND CONDITIONS FOR ORDERING INSTALLATION SERVICES – TACTILE GUIDANCE PATHS & CONTRAST MARKINGS.
QUOTATION AND ORDER.The validity period of the quotation is stated in the specific quotation document. If you, as the customer, have not placed an order within this time frame, Safestep reserves the right to revise the quotation. This may be necessary as the conditions for fulfilling the order may have changed since the quotation was issued.You, as the customer, must confirm the order in writing. This will then be further confirmed by Safestep issuing and sending an order confirmation by email.PERFORMANCE OF WORK.In order for Safestep to fulfill its obligations, the Client undertakes to take the necessary measures and prepare the surfaces in accordance with what is described below for each type of installation work.If our work becomes more extensive or time-consuming due to obstacles that prevent us from carrying out the work in accordance with what has been agreed, the price stated in the quotation and order documents may be adjusted.If Safestep, for any reason attributable to the Client and/or other subcontractors on site, is unable to commence work as agreed, we reserve the right to adjust the price to cover any additional costs related to this.Contrast marking of glass surfaces: The Client shall ensure that all glass surfaces included in the project are fully uncovered and free from tape, protective plastic, adhesive residues, and any other obstacles that may affect Safestep’s work process.Tactile guidance paths: The Client shall ensure that floor areas and the relevant pathways are free from protective paper, plastic, and similar materials, and that they are clear of loose objects. The floor surface must be cleaned to a level that allows Safestep to carry out the work without having to clean or remove loose objects and debris left by previous contractors. The Client is also responsible for ensuring that any obstacles that may affect the workflow are removed before the work begins.Contrast marking of stairs and sweeping surfaces: Unless otherwise agreed in writing between the parties, the Client shall ensure that the stairs and floor surfaces included in the project are free from protective paper or plastic, tape residues, and any existing contrast markings that are to be replaced.Changes to the work: Any changes on site, for example regarding methods, scope of work, or timeframes, must be documented in written communication between the Client and Safestep. Any verbal agreements made on site or by phone must be documented and confirmed in writing as soon as possible.Safestep accepts no responsibility for changes that have been made without being documented and confirmed in writing.
CHARGING.Rescheduling: The Client shall inform Safestep of any changes and/or delays affecting Safestep’s planned work in the project at least five (5) working days before the planned start date. This information must be provided in writing and include a new timeframe for when the work can begin.In the event of rescheduling less than five (5) working days before the scheduled work, a rescheduling fee corresponding to 25% of the agreed price will be charged to cover administrative and personnel costs. For work carried out on a time basis, 25% of the estimated working hours required to complete the work will be charged.Cancellation: In the event of cancellation of scheduled work less than five (5) working days before the planned execution, the customer will be charged 50% of the agreed price. For work carried out on a time basis, 50% of the estimated working hours required to complete the work will be charged. Information about cancellation must be provided in writing.OTHER AGREEMENTS.Any other agreements between the Client and Safestep must be in writing, either in the quotation, order confirmation, separate agreement, or by email.
GENERAL TERMS AND CONDITIONS FOR ORDERING LINE MARKING SERVICES.
QUOTATION AND ORDER.
In order for Safestep to be able to perform its obligations, the Customer and the End Customer must be familiar with the content of this document and take into account our work process and understand that our work may cause disruptions.
It is the Customer’s and/or End Customer’s responsibility to adapt operations and schedule Safestep’s work in a way that minimizes the impact on operations. We also ask you to inform affected personnel and other persons who may be in the area that our work will be carried out, so that the necessary measures can be taken before our work.
WORK EXECUTION.
The client must ensure that floor surfaces and relevant paths are uncovered and free of obstacles and loose objects. The floor area shall be cleaned and cleared to the extent that Safestep can carry out its work without having to clean or spend time contacting the person in charge to remove obstacles (e.g. moss/weeds, cars and other vehicles).
If unforeseen events/situations arise at the end customer site that affect Safestep’s workflow, or require us to wait for further action, we reserve the right to adjust the invoice to reflect these circumstances.
Curing time: The curing time for the paint is 1-3 hours. During this period, the End Customer and/or the Client must ensure that the area remains closed off.
Weather conditions: We reserve the right to reschedule the work in case of unfavorable weather conditions, such as rain or snow, which may negatively affect the curing of the paint. Our goal is to always deliver the highest quality service and end product, and we assess weather conditions on an ongoing basis to plan our work in the best possible way.
Changes to the work: Any changes on site, for example regarding approach, scope of work or timeframes, shall be documented in written communication between the Client and Safestep. Any oral agreements made on site or by telephone must be documented and confirmed in writing as soon as possible.
Safestep accepts no responsibility for changes made without this being documented and confirmed in writing.
DEBITING.
Rescheduling: The Customer shall inform Safestep of any changes and/or delays affecting Safestep’s planned work on the project at least five (5) working days before the planned start date. This information shall be provided in writing and shall include a new timeframe for when the work can commence.
In case of rescheduling less than five (5) working days before the booked work, a rescheduling fee corresponding to 25% of the agreed price will be charged to cover administrative and personnel costs. For ongoing work, 25% of the working hours we estimate that the work has taken to complete will be charged.
Cancellation: In the event of cancellation of scheduled work less than five (5) working days before the scheduled performance, the customer will be charged 50% of the agreed price. For ongoing work, 50% of the working hours we estimate that the work has taken to complete will be charged. Information about cancellation must be provided in writing.
OTHER AGREEMENTS.
Other agreements between the Customer and Safestep must be in writing, either in a quotation, order confirmation, separate agreement or by e-mail.
GENERAL CONDITIONS FOR ORDERING ASSEMBLY WORK – ANTI-SLIP & PROTECTIVE PRODUCTS
QUOTATION AND ORDER.For Safestep to fulfill its obligations, the Client and the End Customer must be familiar with the content of this document and take our work process into account, and understand that our work may cause disruptions.It is the responsibility of the Client and/or the End Customer to adapt operations and schedule Safestep’s work in a way that minimizes the impact on the business. We also ask that you inform relevant staff and other persons who may be present in the area that our work will be carried out, so that the necessary preparations can be made.PERFORMANCE OF WORK.The Client shall ensure that floor surfaces and relevant areas are uncovered and free from obstacles and loose objects. The floor surface must be cleaned and cleared to the extent that Safestep can carry out its work without having to clean or spend time contacting the responsible party to remove obstacles (for example moss/weeds, cars, and other vehicles).If unforeseen events or situations occur at the End Customer’s site that affect Safestep’s workflow, or require us to wait for additional measures, we reserve the right to adjust the invoice to reflect these circumstances.Curing time: The curing time for the paint is 1–3 hours. During this period, the End Customer and/or the Client must ensure that the area remains closed off.
Weather conditions: We reserve the right to reschedule the work in the event of unfavorable weather conditions, such as rain or snow, which may negatively affect the curing of the paint. Our goal is always to deliver a service and final product of the highest quality, and we continuously assess weather conditions to plan our work in the best possible way.Changes to the work: Any changes on site, for example regarding methods, scope of work, or timeframes, must be documented in written communication between the Client and Safestep. Any verbal agreements made on site or by phone must be documented and confirmed in writing as soon as possible.Safestep accepts no responsibility for changes that have been made without being documented and confirmed in writing.CHARGING.Rescheduling: The Client shall inform Safestep of any changes and/or delays affecting Safestep’s planned work in the project at least five (5) working days before the planned start date. This information must be provided in writing and include a new timeframe for when the work can begin.
In the event of rescheduling less than five (5) working days before the scheduled work, a rescheduling fee corresponding to 25% of the agreed price will be charged to cover administrative and personnel costs. For work carried out on a time basis, 25% of the estimated working hours required to complete the work will be charged.
Cancellation: In the event of cancellation of scheduled work less than five (5) working days before the planned execution, the customer will be charged 50% of the agreed price. For work carried out on a time basis, 50% of the estimated working hours required to complete the work will be charged. Information about cancellation must be provided in writing.OTHER AGREEMENTS.Any other agreements between the Client and Safestep must be in writing, either in the quotation, order confirmation, separate agreement, or by email.
GENERAL TERMS AND CONDITIONS FOR ORDERINGSAFESTEP ECO-GRIP.
QUOTATION AND ORDER.The validity period of the quotation is stated in the specific quotation document. If you, as the customer, have not placed an order within this time frame, Safestep reserves the right to revise the quotation. This may be necessary as the conditions for fulfilling the order may have changed since the quotation was issued.You, as the customer, must confirm the order in writing. This will then be further confirmed when Safestep issues and sends an order confirmation by email.PERFORMANCE OF WORK.In order for Safestep to fulfill its obligations, the Client and/or the End Customer undertake to take the necessary measures and prepare the floor surfaces in accordance with what is described below.If our work becomes more extensive or time-consuming due to obstacles that prevent us from carrying out the work as agreed, the price stated in the quotation and order documents may be adjusted.If Safestep, for any reason attributable to the Client, the End Customer, or other personnel on site, is unable to commence work as agreed, we reserve the right to adjust the price to cover any additional costs related to this.Preparation of floor surfaces: The Client and/or the End Customer shall ensure that the relevant floor area is closed off to pedestrian traffic and free from loose objects. The floor must be clean, dry, and completely free from grease and chemicals. Safestep must be able to start the work without having to take any unplanned measures, such as cleaning or removing objects. The Client is also responsible for ensuring that any obstacles that may affect the workflow are removed before the work begins.Access: The Client and/or the End Customer shall provide Safestep with a key card/tag or ensure that staff are present on site to give Safestep access to the premises throughout the work. This must be prepared before we arrive at the workplace.Water and drainage: Safestep requires access to water with a connected hose as well as drainage in close proximity to the workplace. This is necessary so that we can rinse the floor surface after treatment.CHARGING.Rescheduling: The Client shall inform Safestep of any changes and/or delays affecting Safestep’s planned work in the project at least five (5) working days before the planned start date. This information must be provided in writing and include a new timeframe for when the work can begin.In the event of rescheduling less than five (5) working days before the scheduled work, a rescheduling fee corresponding to 25% of the agreed price will be charged to cover administrative and personnel costs. For work carried out on a time basis, 25% of the estimated working hours required to complete the work will be charged.Cancellation: In the event of cancellation of scheduled work less than seven (7) working days before the planned execution, the customer will be charged 50% of the agreed price. For work carried out on a time basis, 50% of the estimated working hours required to complete the work will be charged. Information about cancellation must be provided in writing.CHANGES TO THE WORK.Any changes on site, for example regarding methods, scope of work, or timeframes, must be documented in written communication between the Client and Safestep. Any verbal agreements made on site or by phone must be documented and confirmed in writing as soon as possible.Safestep accepts no responsibility for changes that have been made without being documented and confirmed in writing.OTHER AGREEMENTS.Any other agreements between the Client and Safestep must be in writing, either in the quotation, order confirmation, separate agreement, or by email.
GENERAL TERMS AND CONDITIONS FOR ORDERINGSAFESTEP FLOOR GRIP.
QUOTATION AND ORDER.The validity period of the quotation is stated in the specific quotation document. If you, as the customer, have not placed an order within this time frame, Safestep reserves the right to revise the quotation. This may be necessary as the conditions for fulfilling the order may have changed since the quotation was issued. We reserve the right for the product to be out of stock before the validity period of the quotation has expired.You, as the customer, must confirm the order in writing. This will then be further confirmed when Safestep issues and sends an order confirmation by email.PERFORMANCE OF WORK.In order for Safestep to fulfill its obligations, the Client and/or the End Customer undertake to take the necessary measures and prepare the surfaces in accordance with what is described below.If our work becomes more extensive or time-consuming due to obstacles that prevent us from carrying out the work as agreed, the price stated in the quotation and order documents may be adjusted.If Safestep, for any reason attributable to the Client and/or other subcontractors on site, is unable to commence work as agreed, we reserve the right to adjust the price to cover any additional costs related to this.Preparation of floor surfaces: The Client and/or the End Customer shall ensure that the relevant floor area is closed off to pedestrian traffic and free from loose objects. The floor must be clean, dry, and completely free from grease and chemicals. Safestep must be able to start the work without having to take any unplanned measures, such as cleaning or removing objects. The Client is also responsible for ensuring that any obstacles that may affect the workflow are removed before the work begins.Access: The Client and/or the End Customer shall provide Safestep with a key card/tag or ensure that staff are present on site who can give Safestep access to the premises throughout the work. This must be prepared before we arrive at the workplace.Curing: The full curing time is approximately 96 hours. During this period, the End Customer and/or the Client must ensure that the surfaces remain closed off. If the floor must be used earlier, the End Customer/Client must ensure that the treatment is protected with cardboard until the product has fully cured. The product must NOT come into contact with water during the curing period.Weather conditions: We reserve the right to reschedule the work in the event of unfavorable weather conditions, such as very low temperatures or high humidity, which may negatively affect the curing of the coating. Our goal is always to deliver a service and final product of the highest quality, and we continuously assess weather conditions to plan our work in the best possible way.CHARGING.Rescheduling: The Client shall inform Safestep of any changes and/or delays affecting Safestep’s planned work in the project at least five (5) working days before the planned start date. This information must be provided in writing and include a new timeframe for when the work can begin.In the event of rescheduling less than five (5) working days before the scheduled work, a rescheduling fee corresponding to 25% of the agreed price will be charged to cover administrative and personnel costs. For work carried out on a time basis, 25% of the estimated working hours required to complete the work will be charged.Cancellation: In the event of cancellation of scheduled work less than seven (7) working days before the planned execution, the customer will be charged 50% of the agreed price. For work carried out on a time basis, 50% of the estimated working hours required to complete the work will be charged. Information about cancellation must be provided in writing.CHANGES TO THE WORK.Any changes on site, for example regarding methods, scope of work, or timeframes, must be documented in written communication between the Client and Safestep. Any verbal agreements made on site or by phone must be documented and confirmed in writing as soon as possible.Safestep accepts no responsibility for changes that have been made without being documented and confirmed in writing.OTHER AGREEMENTS.Any other agreements between the Client and Safestep must be in writing, either in the quotation, order confirmation, separate agreement, or by email.